Question 1

How do I book an appointment?

Accepted Answer

Click on Schedule an appointment link on this site to direct you to a HIPAA compliant, secure platform called OptiMantra. We accept online booking. Choose the type of service you need, select an appointment time, sign consent forms, and answer intake questionnaire. You will receive a confirmation email after you have scheduled your appointment and completed all intake assessments and consents. Your appointment will be cancelled if intake questionnaire and consents are not completed within 48 hours of your appointment.

Question 2

How much do you charge for a visit?

Accepted Answer

Our services and pricing may vary ranging from $50-199 per visit. Select services may be cash pay while some services insurance may be used. If patient will use their insurance, the patient will be responsible for their own co-pays and deductibles. We do offer sliding scale for those who do not have insurance or are self-pay.

Question 3

What is your appointment cancellation policy?

Accepted Answer

A no-call, no-show or cancellation within 48 hours of appointment time will be charged $100 fee on their credit card on file per their signed agreement. Appointment reminders are given within 2 days prior to the patient's day of appointment via text or e-mail. The patient has full control of their schedule in their Patient Portal to cancel or reschedule their appointment to avoid a cancellation fee.

Question 4

Do you accept insurance?

Accepted Answer

Yes. We accept most insurances such as Blue Cross Blue Shield, Aetna, Medicare, Medicaid, Optum, and Cigna. We are still currently in the process of credentialing with more insurances and will update our list accordingly. Please check with your insurance if you are covered for a visit prior to booking an appointment.

If your insurance does not accept us and we are considered out-of-network, you are responsible for full payment at the time of your visit if you still choose to proceed with the visit. We can provide a Superbill, receipt, or visit summary as requested. You can also try to submit to your insurance as an out-of-network provider. There are no guarantees that your insurance will cover your visit even with a Superbill. Due to state laws, we cannot charge patients with Medicare or Medicaid as self-pay.

Question 5

What is your controlled substance policy?

Accepted Answer

Routine drug screens and EKG may be required prior to starting or while taking controlled medications. We will not replace lost or stolen prescription medications even with a filed police report. We will not authorize early refills. We do not prescribe benzodiazepines (eg. lorazepam (Ativan), alprazolam (Xanax), clonazepam (Klonopin), or diazepam (Valium); pain medications such as tramadol (Ultram); and sleeping medications (eg. zolpidem (Ambien). Mixing benzodiazepines, opioids, stimulants, and other substances can increase adverse reactions, increase risk for toxicity and overdose, and have profound effects on the central nervous system. If the patient is currently taking these said medications, the patient will agree to being tapered off while on stimulants (Adderall, Vyvanse, or Ritalin). Monthly appointments are required for controlled substance refills per state regulations.

Question 6

Would you fill out paperwork?

Accepted Answer

Yes. If you are struggling and unable to work, we can fill out your FMLA, short-term, or long-term disability paperwork after your visit on a case-by-case basis. You must be an established patient with us for a minimum of 6 months. We do not correspond with disability companies. All forms you provide us will be returned to you which you may then submit to your employer. Please expect within 5 to 7 business days for forms completion. We will notify you once your form is completed for pick-up in the clinic.

$60 fee for Family Medical Leave Act (FMLA) form
$80 fee for Short-Term or Long-Term Disability Form

Question 7

Any other questions not addressed in our FAQs?

Accepted Answer

Please feel free to leave us a message with your contact information and we will reply as soon as possible. Thank you!

Question 8

What is your refund policy?

Accepted Answer

Purpose:

Our refund policy is designed to ensure transparency and clarity regarding payments for services rendered at Envision Health & Wellness, PLLC. We aim to provide the highest quality care and service, but we understand that there may be situations where a refund may be necessary. This policy outlines the conditions under which refunds may be provided, as well as the steps to request a refund.

Refund Eligibility

Refunds may be considered under the following circumstances:

1.	Overpayment: If an overpayment is identified after payment has been made, the clinic will issue a refund for the excess amount paid.

2.	Duplicate Charges: In cases where a patient has been charged more than once for the same service or procedure, a refund will be processed for the additional charge.

3.	Prepaid Services Not Rendered: If a patient has prepaid for a service (such as a consultation, procedure, or treatment package) that was canceled or not provided, a refund will be issued for the portion of the payment related to the unrendered service. For missed or no-show appointments over 48 hours, please refer to our No call, No show policy.

4.	Insurance Payment Error: If insurance payments are incorrectly processed (e.g., the insurance company pays the patient instead of the clinic, or there is an incorrect claim adjustment), a refund may be issued after verification of the error.

5.	Billing Errors: If a billing error is identified, including incorrect codes or charges for services not provided, the clinic will issue a refund for the amount in question.

Non-Refundable Services

Some services or charges may not be eligible for a refund, including but not limited to:

•	Non-refundable deposits for appointments or procedures.
	•	Charges for services rendered, including consultations, assessments, evaluations, labs or diagnostic tests, or treatments already provided.
	•	Any charges related to products or prescriptions purchased through the clinic.

Refund Request Process

To request a refund, patients must follow these steps:

1.	Submit a Refund Request: Contact our Billing Department by phone at 224-409-7003 or via email at hello@ehw.sprucecare.com within 7 days of payment. Provide the following information:
	•	Full Name
	•	Date of Service
	•	Itemized list of charges (if applicable)
	•	Reason for refund request
	•	Proof of payment (receipt, bank statement, etc.)

2.	Review of Request: Our Billing Team will review the request and verify the details of the payment, service rendered, and the reason for the refund. This may take up to 5 to 7 business days.

3.	Refund Processing: If the refund is approved, it will be processed through the original payment method (e.g., debit card, credit card, HSA or FSA card). Refunds may take up to 5 to 7 business days to be reflected in the patient’s account, depending on the payment method used.

4.	Communication: The patient will be notified in writing or via email about the status of the refund request, including any necessary next steps or clarifications.

Exceptions

In rare cases, exceptions to this policy may be made at the discretion of Envision Health & Wellness PLLC's management team. These exceptions will be reviewed on a case-by-case basis.

Questions or Concerns

If you have any questions or concerns regarding our refund policy, please contact our Billing Department at:
	•	Phone: 224-409-7003
	•	Email: hello@ehw.sprucecare.com
	•	Address: Envision Health & Wellness, PLLC
                                          1316-22 E. Algonquin Rd. Suite 106
                                          Algonquin, IL 60102

Policy Updates

This refund policy is subject to change. Any updates will be communicated to patients, and a copy of the most current policy will always be available at the clinic or on our website.

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Envision Health &Wellness, PLLC

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